Shipping policy

 

Please read our policies carefully. We want to ensure every customer is treated fairly, and as such we cannot make exceptions to these policies. We are happy to discuss any questions or concerns, so feel free to send us an email at help@saltandhart.com.

- There is a shipping fee for all renewal orders.

- We can not replace an order with an incorrect address submitted by the purchaser. Please check your address before completing your order. 

Salt and Hart LLC uses a variety of companies to ship and deliver your order.  Tracking numbers are provided for most shipments.  It is not unusual, however, for some packages to not have daily updates on the tracking and in some cases may not update for a few days.  Some reasons for not seeing updates in the tracking may be:

  • Delays in scanning events and website updates.
  • Package may not be scanned until it reaches a hub near the destination
  • Shipment is done by a consolidator (sorted by one company and then handed over to USPS for delivery) and does only provides updates on pick up and then again on delivery.
  • The delivery time quoted is still valid even if the package isn't showing any movement when you track the package. To review estimated shipping times visit:
  • If you see not status changes on tracking after 10 business days for standard US mail and IS NOT a "PREORDER", please contact us at help@saltandhart.com. 

Tracking Websites

USPS Delivery:

https://tools.usps.com/go/TrackConfirmAction_input

https://www.ups-mi.net/packageID/

https://track.firstmile.com/

 Carrier may have placed it in a safer location, please check:

               Mailbox

               Porch

               Garage

               Any area out of potential weather hazards

               Exterior doors and any locations where the package could be placed

               Check your mailbox again as some packages come separately from your regular mail.

               Check with others in your house that may have accepted it.

               In rare cases, package may show as 'delivered' but could take additional 24 hours.


Digital Download Purchases

Your final product will be sent via email.  No physical item will be shipped. You are responsible for printing your product.