Política de reembolso

Please read our policies carefully. We want to ensure every customer is treated fairly, and as such we cannot make exceptions to these policies. We are happy to discuss any questions or concerns, so feel free to send us an email at help@saltandhart.com.

Discounts can not be applied to refill pack orders, preorder items and apparel. 

Before doing the following....please check the shipping information on your order. Pre-ordered items have a specific shipping timeline. 

Our policy lasts 14 days after you receive your product. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please email us at help@saltandhart.com. Your item must be unused, unopened and in the same condition that you received it. Items sent back to us without first requesting a return will not be accepted. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. Refunds take 2-3 business days to  arrive the payment method. 

Shipping Returns and Exchanges

You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)

If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@saltandhart.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@saltandhart.com. The customer is responsible for shipping costs. 

 Non-returnable items:

- Gift cards 

- Downloadable products